Refund Policy

Effective date: November 16, 2026

All sales are final

Because our products are food, we do not accept returns or exchanges. If something is wrong with your order, we will make it right as described below.

Damaged, defective or incorrect items

If your order arrives damaged, defective or incorrect, email info@meenasplanet.com within 14 days of delivery. Please include:

• your order number; and

• photos of the product and the packaging.

We will, at our choice, send a replacement or refund the affected items. You do not need to send anything back; we may ask you to dispose of the product. Please do not eat a product that arrives damaged or looks tampered with.

Orders that do not arrive

If your order is more than 5 days past its estimated delivery date, email info@meenasplanet.com and we will track it down. If tracking shows it as delivered but you cannot find it, contact us within 14 days of that delivery date. We will work with you and the carrier to locate it, and we will replace or refund an order we confirm was lost in transit.

Changing or canceling an order

Email info@meenasplanet.com as soon as possible. We will do our best to change or cancel your order as long as we receive your message before it ships.

How refunds are paid

Refunds go to your original payment method. Once we issue a refund, it will post on your bank or card issuer’s standard timeline. If we refund an entire order, we also refund the shipping charge you paid.

Products bought elsewhere

This policy applies only to orders placed on www.meenasplanet.com. If you bought our products from a store or another seller, that seller’s return policy applies. You are always welcome to contact us with a question or concern about a product.

Questions

Email info@meenasplanet.com and we will help.